Transformation of the coffee shop chain
ERP and CRM, a modernised e-commerce platform and a trained team: 40% more efficient operations and 30% higher customer satisfaction.
- Client
- Gemini
gemini.ua - Industry
- Coffee chain
- Market
- Ukraine
- What we did
Results
40%
Increase in operational efficiency after process automation.
5%
Growth in business profitability through data-driven decisions.
30%
Higher customer satisfaction with modernized e-commerce and CRM.
Challenge
Gemini is one of Ukraine’s leading coffee chains — known for quality products at competitive prices. The business was growing, but the operations behind it weren’t keeping up: manual processes, no data-driven decisions, an outdated e-commerce platform, and weak cybersecurity. We ran a full digital transformation — from ERP and CRM implementation to e-commerce modernization and employee training. The result: 40% more efficient operations and 30% higher customer satisfaction.
Gemini was running on manual processes — from supply chain management to customer service. No centralized data, no analytics, no modern CRM. Their e-commerce platform couldn’t handle the growing customer base, and there was no serious cybersecurity in place. They needed everything at once: process automation, a modern online storefront, data-driven decision-making, and a team trained to use it all.
Approach
We started by mapping every workflow to understand where time and money were being lost. Then we deployed a cloud-based ERP to automate and unify core operations. The e-commerce platform was rebuilt and integrated with the ERP for real-time inventory and order management. We implemented a CRM to centralize customer interactions and set up analytics dashboards for strategic decisions. Cybersecurity was hardened across all systems. Finally, we trained the entire team — because the best tools are useless if nobody knows how to use them.
Outcome
40% increase in operational efficiency after automating manual processes. Customer satisfaction up 30% with the new e-commerce platform and CRM. Business profitability improved by 5% through data-driven decision-making. Cybersecurity risks minimized with proper infrastructure in place. The team now operates on modern tools they actually know how to use.
Laboratory Automation
Biolights · Healthcare
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