Case overview
Svit Agro Group specializes in industrial livestock and poultry farming — supplying veterinary drugs, feed additives, and animal health solutions. The company had grown fast, but their IT hadn’t kept up. Each subsidiary ran its own processes, its own accounting, its own systems — with no central coordination. We came in to unify everything: audit the infrastructure, automate key processes, cut IT costs, and build a foundation the entire group could operate on as one.
Implementation
IT audit
Infrastructure transformation
Business process automation
Reducing IT costs
Ensuring Business Continuity
The Brief
Svit Agro Group was a collection of companies, not a system. Each entity had its own processes, accounting structure, and IT setup. No centralized management, no unified procurement, no standard procedures for how business and IT departments interact. The group needed to become one — with shared infrastructure, shared standards, and shared visibility across all operations.
Our Approach
The project covered three areas: IT-Business interaction, infrastructure, and automation.
We built a Service Desk from scratch — requests are now auto-routed, categorized, and tracked against SLAs. Business teams finally have a single point of contact for IT issues instead of chasing people on the phone.
We upgraded the infrastructure with centralized workstation management, data protection, and reliable communication channels — bringing service availability to 99.95%.
On the automation side, we implemented single sign-on across all key systems, centralized access control, and a structured update management process.
Built IT performance metrics from scratch
Launched a centralized Service Desk across the group
IT project success rate: from 30% to 65%
Standardized how new technologies are evaluated and deployed
The Results
95%
SLA compliance after implementing ITSM based on ITIL, with 90% customer satisfaction index.
99.95%
Business uptime with a unified security operations center, BCP, and DRP in place.
30%
Reduction in process execution time after reengineering and automating key business workflows.